McDonald's isn't where people go to "have it their way." The menu items have standard condiments, and cooks assemble the sandwiches even before anyone orders them. Even so, employees can key in "no onions" or "extra ketchup" if someone doesn't mind waiting for the customized burger.
One day, a spoiled brat dressed for the tennis courts entered my line and ordered a Quarter Pounder with extra pickles. "By extra, I mean lots," she informed me. I surmised that she was a repeat customer who knew the rules at this particular McDonald's, where extra meant four pickles instead of two. "If I don't get lots of pickles," she threatened, "I'll have to see the manager."
I keyed in extra pickles and yelled back to the cook, "That's a Quarter Pounder with lots of pickles!"
The cook's response was "Extra mean fo'."
"If she doesn't get lots of pickles, she's going to complain," I emphasized.
"Extra mean fo'," the cook repeated.
I couldn't blame him, really; that was the rule. If the owner spotted a customer chewing on a burger piled high with pickles, the cook would pay.
When the special order arrived on the rack, the girl asked, "Are there lots of pickles?" I pretended not to hear her question, wrapped the Quarter Pounder, and placed it on her tray. I had done my part to please her. I hated the job and didn't care one way or the other if she was happy.
Spoiled Brat didn't even bother to take the tray to a table, unwrapping the burger right in front of me. She lifted the bun and counted the four sad pickles. "I ordered lots," she said angrily. "I want to speak to someone in charge."
I got the manager, a self-important ex-jock. He brought the owner in tow. I watched as the two of them wrestled with the situation. On the one hand, Spoiled Brat was a little bitch wielding pickles as her pathetic source of power [She looked smart enough to know all that salt would make her blow up like a watermelon]. I could tell the owner thought that this girl wasn't old enough to question the Exalted Franchise Handbook that said four pickles qualified as "extra." On the other hand, the girl was not asking for anything unreasonable.
Was it worth all the drama over a condiment on which the success of the store certainly did not depend? Eventually the three of them negotiated a Quarter Pounder with six pickles. Of course, by this time, the original burger had gotten cold and subsequently trashed. Despite that financial loss, the owner never would have considered disobeying the franchise manual and allowing the cooks to put six pickles on a sandwich if a counter person shouted back "Make that LOTS!" None of us could be trusted; we were all out to ruin her profit margin.
I was reminded of my one summer working at McDonald's during the department grading of the freshman composition final exams. One topic this semester was "A job I wouldn't wish on anyone." I evaluated many compelling essays on totally sucky jobs that these poor kids do for minimum wage. They are told when they can eat and use the bathroom, what to wear, how long they must stand in the hot sun. The most memorable paper explained the duties of a ground traffic controller at the international airport. Those poor folks apparently spend eight hours a day on fiery hot asphalt, breathing car exhaust and suffering the abuse and danger of irritated drivers trying to pick up passengers at the terminals. By the end of the grading, I was feeling really lucky to be teaching English as a source of income. Unfortunately, a vocal group of my colleagues do not share my position.
After the grading, I was accosted in the department office by one of our more alarmist professors. She wanted to know if I had received the questionnaire for another colleague's "research" project. I had in fact gotten the email, read the questions on the attachment, and immediately deleted the file. The "researcher" didn't want to discover a yet unknown answer to a question; he just wanted confirmation that he was already right. It wasn't research; it was biting the hand that fed us. Here is an item from the questionnaire:
When the college's compensation plan was first implemented, I had ...Yes, despite a 10 percent raise last year and another 5 percent this year, my colleagues still aren't happy. In their heads, they had already spent the second 10 percent we were supposed to get this year, making plans to put pools into their backyards or trade a Ford for a BMW. They all want to live as though they are lawyers without having to put in the long days and face the stress of billable hours.
- A high level of confidence that the president could deliver on his salary promises.
- Some confidence that the president could deliver on his salary promises.
- Minimal confidence that the president could deliver on his salary promises.
- No confidence that the president could deliver on his salary promises.
Meanwhile, I went back to my air-conditioned office, decorated in my quirky style, and began working on the changes I am making to the research class for the fall. I will be teaching this class in an entirely new manner, which means that I will be altering how I spend much of my day. I can add brand new assignments like stacks of pickles, and I don't even have to ask permission! No one doubts that I have a brain, and everyone knows that I will behave in a manner that agrees with department outcomes. The trust and freedom my administrators give me are priceless, and a fifteen percent raise over two years ain't half bad either. I really don't understand why faculty complain so much.